We understand the unique status of almshouse residents and the fine line between independent living and the need for an almshouse trustee to discharge their duty of care under the Charity Act and the Care Act. Supporting a resident to access services within social care or the wider community whilst respecting their privacy and independence is essential.

We hold the wellbeing of residents with great care and respect.

Services include:

Allocations	Advertising, processing, arranging interviews, letters of appointment (Licences), contact with unsuccessful applicants, maintaining an eligibility list and welcoming new residents.
Engagement	Resident consultation, event planning, warden services, assistance with disputes, arranging access to properties.
Signposting	Knowledge of (and liaison with) local services, social service frameworks, local authority housing benefit departments.
Resident visits	Weekly or monthly depending upon the trustees’ requirements. This can double-up as a smoke detector check and property management check (depending on the level of services required).
Resident contact	A telephone number and email for all residents with a named individual answering the call-in office hours. For property management an out-of-hours number.
General welfare	Contact with family/Next of Kin, social services, care agencies, as necessary.
Safeguarding	Policy and procedures, knowledge of “duty of care”.