We work within approved delegated authority levels set by trustees.

Written reports on property management are made to trustees at regular intervals, as agreed.

Services include:

Responsive Repairs 24/7 A telephone number is provided for residents to report day-to-day faults; calls are answered by a named individual unless made to the out-of-hours number. Calls are logged, contractors are allocated, reports made, invoices processed.
Cyclical servicing and maintenance Contractors are allocated, reports made and invoices processed to an approved schedule of work. Three quotes may be sought depending on the trustee-approved procedure.
Void turnaround Oversight of a timely redecoration or refurbishment of a vacant unit to an agreed specification and trustee-approved procedure.
Quinquennial Surveys Drafting the specification, seeking quotes from suitably qualified professionals, reporting to trustees, assistance with budgeting within a programme of works. Arranging access to properties.
Programmed Works Assistance with preparation, budgeting (see management accounting service), oversight of the programme on behalf of the trustees, assistance with appointing professional contract management where necessary.
Health & Safety checks Scheduling checks, organising professionals where necessary for risk assessments, undertaking routine checks (smoke detectors etc), general awareness of risk mitigation in day-to-day activities.

Commercial Property management

In addition to almshouse management, we have experience in commercial property management for charities. This includes rent collection and ensuring tenants comply with lease obligations.

Repairs are actioned in the same way as the almshouses.

Non-recurring actions such as dilapidation claims, lease renewal negotiations, letting service, negotiation of new leases and actions arising from tenant queries can be provided.