Residents’ Welfare Officer

Up to £30,000 PA (depending upon experience)

Full time

London Office (with part-time home-based working)

We are The Trust Partnership.  We are a fast-growing and innovative social enterprise helping charitable foundations and almshouses to use their resources more effectively.  We are having a big impact in philanthropy and almshouse sectors.

We are excited that we’ve not only been able to build a thriving business, but to do so on strong ethical foundations. The way we look after our staff, our clients and other stakeholders is important to us, and being a B Corporation is evidence of that. We believe it’s possible to be a good business and a profitable one at the same time.

We are looking for someone special to join our growing business as our Residents’ Welfare Officer. You will be responsible for ensuring harmonious communities within the almshouses we manage and support residents on a one-to-one basis where necessary.  You will provide a specialist customer service and be able to balance need and expectation in a professional and calm manner.

Based in London or the Home Counties, you should be able to access London easily, sometimes at short notice, and be able to travel in and around the capital.  You will alternate working from home with working from our office which is currently in East London. Occasionally you may be required to travel to other almshouse properties outside London and to visit our office in Gloucestershire.  You will also be required to undertake a DBS check.

We are looking for a calm, motivated, positive individual with an exemplary work ethic and a caring attitude.  Professionalism, kindness and integrity are essential along with an inherent knowledge of what is appropriate in the circumstances. Respect and emotional awareness are central to the role.

Working with us you will receive the following benefits

  • Career progression opportunities
  • Flexible working environment
  • Professional development
  • Membership of an employee benefits platform
  • Charitable Giving matching up to £200 per annum
  • 24 days’ holiday per annum plus Bank holidays (FTE)
  • Christmas shutdown (included in above)
  • Additional day’s contractual leave entitlement after each fifth year of service (up to a total of six days)
  • Eyecare voucher scheme.

How to apply:


Please apply via Charity Job: Here